Introduction

Loadshield, LLC (“Loadshield,” “Company,” “we,” “our,” or “us”) is dedicated to protecting the accuracy, privacy, confidentiality, and security of personal information collected through our websites, mobile applications, digital platforms, integrations, and related services.

This Privacy Policy (“Policy”) explains the categories of information collected by Loadshield, LLC and how that information is used, stored, processed, disclosed, and protected. This Policy applies to information collected through:

– Loadshield Websites and Web Portals (“Web Portal”)
– Loadshield Mobile Applications (“Mobile Apps”)
– APIs, integrations, and connected logistics systems
– Customer support communications
– SMS, email, and other electronic communications
– Any other digital or operational services offered by Loadshield, LLC

The purpose of this Policy is to:
1. Establish transparent standards regarding the collection, storage, processing, transfer, and use of personal information; and
2. Inform users, customers, carriers, brokers, drivers, and partners about the principles governing Loadshield’s handling of personal data.

Scope

This Policy applies to all information collected, processed, or maintained by Loadshield, LLC in connection with its freight visibility, compliance, fraud prevention, logistics intelligence, onboarding, and operational services.

This Policy does not apply to employee-related personal data. Such information is governed under the Loadshield Employee Privacy Policy.

For privacy questions: privacy@loadshield.com

Definitions

Agent: A third-party service provider acting on behalf of Loadshield.

Carrier: Transportation provider or driver using Loadshield services.

Broker: Freight broker or logistics provider using Loadshield systems.

Shipper: Company using Loadshield for freight visibility and logistics.

Personal Data: Any information relating to an identified or identifiable person.

Compliance With Laws

Loadshield complies with applicable privacy laws and regulations in all jurisdictions where it operates.

Where local laws impose stricter requirements, Loadshield will comply with those laws.

Carrier Mobile App

The Carrier Mobile App may collect:

– GPS location data
– Device identifiers
– Device type and OS
– Battery and connection status
– Shipment movement data

Used for:
– Real-time tracking
– Fraud prevention
– Compliance monitoring
– ETA and logistics intelligence

Carrier Web Portal

May collect:
– Company details
– Insurance and compliance documents
– Payment information
– Shipment activity data

Broker Mobile App

May collect:
– Shipment data
– Device information
– Notifications and usage data

Broker Web Portal

May collect:
– Account and business data
– Shipment and carrier records
– Audit logs and billing data

Shipper Mobile App

May collect:
– Shipment tracking data
– Location information
– Notifications and analytics

Shipper Web Portal

May collect:
– Shipment records
– Account information
– Facility and routing data

Website Usage

Loadshield may collect:
– IP address
– Browser type
– Device information
– Cookies and analytics data

Cookies are used for:
– Authentication
– Analytics
– Platform functionality

Security

Loadshield uses administrative, technical, and physical safeguards including encryption, access controls, and monitoring systems.

Data Access

Users may request access, correction, or deletion of personal data where permitted by law.

Data Retention

Data is retained only as long as necessary for business, legal, or regulatory purposes.

Changes to Policy

Loadshield may update this Policy periodically.

Last Updated: May 7, 2026